Refund policy

Last Updated: August 28, 2026

At Kynvera, we stand behind the quality of our products. If something arrives damaged, defective, or incorrect, we make it right — and you will not need to ship anything back to us.

No physical returns required
Kynvera resolves issues based on your description and photos of the item, not by requiring you to mail products back. This lets us process refunds and replacements faster and means you never pay return shipping.

What's covered
- Item arrived damaged or defective
- You received the wrong item
- Item is missing parts shown in the product listing

What's not covered
- Change of mind after delivery (since we don't require the item back, we're unable to verify or process change-of-mind refunds)
- Items damaged due to misuse or normal wear after delivery
- Custom or personalized items

How to request a refund or replacement
Step 1: Contact us within 7 days of delivery at support@kynvera.store with your order number, a description of the issue, and clear photos of the item (and packaging, if damaged in transit).

Step 2: We review your claim, typically within 24-48 hours, and offer either a full refund or a free replacement — your choice.

Refund processing
- Once approved, refunds are processed within 5-7 business days
- Refunds are issued to your original payment method (card via Stripe, or PayPal)
- Your bank or card provider may take a further 5-10 business days to post the refund
- If more than 15 business days have passed since approval with no refund received, contact us at support@kynvera.store

Cancellations
Before shipment: Contact us immediately at support@kynvera.store — if your order hasn't been processed yet, you'll receive a full refund.
After shipment: Orders cannot be cancelled once shipped. If there's a problem with the item on arrival, follow the refund/replacement process above.

Restocking fees
Kynvera does not charge restocking fees.

UAE Consumer Protection
This policy is intended to operate in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection, under which items that do not conform to their advertised description or specification are eligible for remedy.

This policy is subject to change. Significant updates will be communicated via email or website notice.