Shipping policy

SHIPPING POLICY

Last Updated: May 6, 2026

Thank you for shopping at Kynvera. We are committed to delivering your premium products with care and efficiency.

SHIPPING LOCATIONS

We currently ship to the following regions:
• United Arab Emirates (UAE)
• Gulf Cooperation Council (GCC) countries
• Select international destinations

Please note that shipping availability may vary by product. If your location is not listed at checkout, please contact us at support@kynvera.store.

PROCESSING TIME

• Order Processing: 2-5 business days
• Quality Check & Packaging: 1-2 business days

Orders are processed Monday through Friday, excluding UAE public holidays. Orders placed on weekends or holidays will be processed on the next business day.

SHIPPING TIMEFRAMES

Delivery times vary by destination:

United Arab Emirates (UAE):
• Standard Shipping: 5-10 business days
• Express Shipping: 3-5 business days (where available)

GCC Countries (Saudi Arabia, Kuwait, Qatar, Oman, Bahrain):
• Standard Shipping: 7-14 business days

International Destinations:
• Standard Shipping: 10-20 business days
• Shipping times are estimates and may be affected by customs clearance

Please note: These are estimated delivery windows and do not include processing time. Total delivery time = processing time + shipping time.

SHIPPING COSTS

Shipping costs are calculated at checkout based on:
• Delivery destination
• Package weight and dimensions
• Selected shipping method

Free shipping promotions may be available on qualifying orders. Check our homepage for current offers.

TRACKING YOUR ORDER

Once your order ships, you will receive:
• Shipping confirmation email
• Tracking number
• Link to track your package

You can track your order at any time by:
1. Using the tracking link in your shipping confirmation email
2. Contacting us at support@kynvera.store with your order number

CUSTOMS, DUTIES & TAXES

For International Orders:
• Import duties, taxes, and customs fees are the responsibility of the customer
• These charges are determined by your country's customs authority
• Kynvera has no control over these charges and cannot predict their amount
• Customs delays may extend delivery times beyond our estimates

For UAE & GCC Orders:
• VAT is calculated based on applicable UAE tax rates and added at checkout — it is not included in the displayed product price
• No additional customs fees within GCC for most products

DELIVERY ISSUES

Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us immediately at support@kynvera.store. We will work with our shipping partners to resolve the issue.

Incorrect Address:
Please ensure your shipping address is correct at checkout. We cannot be responsible for packages delivered to incorrect addresses provided by the customer. Address changes may be possible before shipment - contact us immediately.

Failed Delivery Attempts:
If a delivery attempt fails, the courier will usually leave a notice. Please follow their instructions to arrange redelivery or pickup. Packages returned to sender due to failed delivery may incur reshipping fees.

UNDELIVERABLE PACKAGES

Packages returned to us due to:
• Incorrect address provided by customer
• Multiple failed delivery attempts
• Refusal of package
• Unclaimed packages

Will be eligible for refund minus original shipping costs and any return shipping fees charged by the carrier

ORDER MODIFICATIONS

Need to change your shipping address or delivery method?
• Contact us at support@kynvera.store immediately
• Changes can only be made before the order ships
• Once shipped, we cannot modify delivery details

For shipping questions or concerns:
Email: support@kynvera.store
We aim to respond within 24-48 hours.

This shipping policy is subject to change. We will notify customers of significant updates via email or website notice.